Store Policies

Satisfaction Guarantee

If you are not satisfied with your Merchandise, you have up to 30 days to return the item with receipt (In new condition with original packaging) and we'll replace it or give you a refund. Please read "Returns" below for more information. All Bike Sales are "Final" and would be case by case consideration and would have to be in new or un-ridden condition.  

Returns

If there’s a problem with a product that you purchased from us, contact us. We can refund the original purchase amount within 30 days of your purchase for items returned in new condition with original packaging and proof of purchase. Merchandise returned that appears used may be non-refundable or subject to a restocking fee or Store Credit only. Bike sales and  Labor fees, such as custom wheel builds or other services, are non-refundable.

Prices and Information

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!

Information Security

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.